I recently experienced Aria Operations Cloud Proxies failing to update automatically. The error was “Some Cloud Proxies in your organization were not automatically updated to the latest Cloud update because the download from AWS has failed.”

I confirmed the URL’s required for the Cloud Proxy updates were accessible and did the usual reboots to try and force a new update which didn’t work.

This blog post shows the following steps I took to manually upgrade the Cloud Proxies:

1. Show the update details and status on the appliance
2. Download the correct update file
3. Copy to the Cloud Proxy Appliance
4. Snapshot the Cloud Proxy Appliance
5. Manually run the update
6. Confirm a successful update

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If a Cloud proxy fails to update automatically, you should receive an email notification similar to the following:

Confirm the status of the product upgrade by opening an SSH session to your Cloud Proxy using you’re preferred SSH client such as PuTTY > run cprc-cli -s > Enter

Navigate to your Aria Operations SaaS environment > Data Sources > Cloud Proxies > Select the Cloud Proxies tab > Click Add

Click the Copy icon next to the download Cloud Proxy OVA. This will Copy the download URL to your device clipboard

Open Notepad or any other preferred application to paste the URL

Remove the end of the URL which is _OVA10.ova and replace it with .pak

Copy this updated URL > Paste it in to your preferred browser address bar. The file download should begin > Click Save as > Save to a preferred location

Open WinSCP > Enter the Cloud Proxy server name or IP address > Enter root credentials > Click Login

Navigate to the update OVA file downloaded using the URL on your device > Navigate to /storage/db/tmp on the Cloud Proxy > Copy the file to the Cloud Proxy

Note: At this point, it’s recommended to take a VM snapshot in case of any unforeseen issues with the update and a need to roll back

Open an SSH client > Enter the Cloud Proxy sever name or IP address > Click Open

Log in as root > Enter

Enter root password > Enter

Navigate to the location the update file was copied to by typing cd /storage/db/tmp

Begin the update by typing cprc-cli -u <file name> as shown below

Details will be displayed to show the proxy upgrade is running

Note: you can navigate to the Cloud Proxy Appliance in the vSphere and use the VM console to monitor its state

Once complete, the Appliance will reboot > Open the VM console > Confirm the Appliance is now updated to the desired version

As an extra confirmation, Navigate back the Aria Operations Cloud Proxies view > Confirm the desired version is displayed